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Review Test 4

Lesson 32 Dealing With Complaints in a Hotel and at the Airport

Lesson 31 Dealing With Complaints In a Hotel (2): Laundry Service and Guest Rooms

Lesson 30 Dealing With Complaints in a Hotel (1): Accidents in Public Areas and Rooms

Lesson 29 Dealing With Complaints in a Restaurant (3): Other Problems

Lesson 28 Dealing With Complaints in a Restaurant (2): Service

Lesson 27 Dealing With Complaints in a Restaurant (1): Food

Lesson 26 Writing a Semi-Formal Letter

Lesson 25 Arranging Banquets and Conferences

Review Test 3

Lesson 24 Making an Emergency Announcement

Lesson 23 Making Announcements at the Airport and on the Plane

Lesson 22 Aviation (4): During the Flight

Lesson 21 Aviation (3): Upon Arrival

Lesson 20 Aviation (2): At the Airport

Lesson 19 Aviation (1): Booking Flights

Lesson 18 Shopping (2): Clothes, Cosmetics, and Jewelry

Lesson 17 Shopping (1): Basic Expressions

Review Test 2

Lesson 16 Transportation (2): Trains, Subways, and Rental Cars

Lesson 15 Transportation (1): Taxis and Buses

Lesson 14 Arranging Local Tours for Hotel Guests

Lesson 13 Making Travel Arrangements

Lesson 12 Foreign Exchange

Lesson 11 Checking Out

Lesson 10 Settling the Bill (2)

Lesson 9 Settling the Bill (1)

Review Test 1

Lesson 8 During the Meal

Lesson 7 Beverage Service (4): Serving Wines

Lesson 6 Beverage Service (3): Recommending Wines

Lesson 5 Beverage Service (2): At the Bar

Lesson 4 Beverage Service (1)

Lesson 3 Serving Meals

Lesson 2 Explaining the Menu

Lesson 1 Taking Orders

CONTENTS

- Understand certain English items by referring to a great number of colorful pictures.

- Deepen your understanding of English for the service industry by doing the large number of exercises.

- Improve your speaking skills by frequently doing the Pair Work.

- Strengthen your listening comprehension by doing lots of listening training.

- Enrich your vocabulary by studying the "Words and Phrases," "Word Power," and "Phrase Focus" sections.

- Learn the essential grammar through simple sentences and clear charts.

- Get familiar with the tourism and restaurant industries through over 100 dialogs about various kinds of situations.

This book will help you:

English For Tourism And Restaurants - Book 2 (Kèm file MP3)

English for Tourism and Restaurants is specially written for those who want to enter the tourism industry or the restaurant industry. As an employee, you should speak and behave in a very polite way. By studying this book, you will improve your English for these professional fields.

English For Tourism And Restaurants - Book 2

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